💸 Refund Policy

Effective Date: July 1, 2025
Last Updated: July 1, 2025

We believe in doing business the right way — with heart, with hospitality, and with a deep sense of responsibility to both our customers and the small business community we serve.

Your satisfaction means everything to us. While our priority is to solve any issue you may have, we understand that sometimes things just don’t go as planned. This Refund Policy outlines how we handle those situations. Please understand that because there are dishonest people in the world, and we don't want to get burned again, we will record all conversations - and all transcripts and communications will be kept on file. 

🤝 Let’s Fix It First

If something isn’t right with your order, please reach out to us first. We’re committed to:

• Listening to your concerns

• Finding a solution through replacement, adjustment, or alternative

• Making it right before jumping to a refund

We ask that you allow us the opportunity to make things right before requesting a refund — because often, we can fix it faster and better.

📧 Contact: PatchesLLC@gmail.com - Re: Support

✅ Eligibility for Refunds

We offer refunds on a case-by-case basis under the following conditions:

• The item is defective, damaged, or significantly not as described

• The issue could not be resolved by replacement or alternative method

• A request is submitted within 14 days of delivery

• Proof of purchase (receipt, order number) is provided

• You have communicated with us about the issue prior to requesting a refund

🚫 Non-Refundable Items

To maintain fairness and integrity for all our vendors and community partners, the following are not eligible for refunds:

• Items received after 14 days of delivery

• Items that show signs of wear, use, or intentional damage

• Digital or event-based items (unless otherwise stated)

• Custom-made or print-on-demand items

• Game cards or promotional participation passes that have already been stamped or used

💳 How Refunds Are Issued

• If approved, your refund will be processed back to your original method of payment

• Processing may take 5–10 business days, depending on your bank or card provider

• We’ll notify you once the refund has been issued

🔁 Exchanges & Credits

In many cases, we can offer:

• A replacement item

• A store credit or promotional code

• An exchange if inventory is available

Our first goal is to solve, not separate. But rest assured, if we can't resolve the issue, we will honor your refund.

❤️ Our Commitment

We’re not just an online store. We’re a platform committed to helping small businesses thrive — not just survive. We pride ourselves on:

• Compassionate customer service

• Community-first practices

• Hospitality with heart

If you ever feel uncertain about your purchase or experience, please contact us. You’ll always find a real human who cares and is ready to help. Please understand that because there are dishonest people in the world, and we don't want to get burned again, we will record all conversations and all transcripts and communications will be kept on file. 

📩 Contact Us

Have a concern or want to start a refund conversation?

We’re here to help:

📧 PatchesLLC@gmail.com - Re: Support
📱 [208-996-9216
🌐 https://patchespassport.com/pages/contact

Thank you for shopping with intention and supporting a movement that puts small businesses at the center.